Privacy Policy

1. Introduction

Dagger Motors (“we,” “our,” or “us”) is a registered business in Brunei Darussalam. We respect your privacy and are committed to protecting the personal data and information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you access our website, submit an enquiry, request a quotation, visit our workshop, or use our automotive services.

By using the Dagger Motors website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. This Policy forms part of our Terms and Conditions. We may update this Privacy Policy periodically to reflect changes in legal requirements, our business practices, or services. Any changes will be published with a new “Effective Date.”

2. Data We Collect

A. Information You Provide

Depending on how you interact with us, we may collect:

• Full name
• Identification information, where necessary
• Telephone number
• Email address
• Residential or billing address
• Vehicle registration number
• Vehicle identification number or chassis number
• Vehicle make, model, year, and colour
• Vehicle ownership information
• Vehicle photographs and videos
• Accident and damage details
• Insurance policy and claim information
• Police reports and supporting accident documents
• Repair history and service requirements
• Quotations, invoices, receipts, and payment information
• Messages, enquiries, reviews, and feedback
• Marketing and communication preferences

Please ensure that the information you provide is accurate and complete.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Date and time of access
• Referring website
• Website activity and usage information
• Cookies and similar technical data

C. Workshop and Vehicle Information

When you visit our workshop or leave a vehicle with us, we may collect:

• CCTV recordings from our premises
• Photographs and videos of the vehicle
• Records of the vehicle’s condition
• Records of personal items left inside the vehicle
• Inspection, repair, and quality-control records
• Vehicle arrival and collection details

D. Information From Third Parties

We may receive relevant personal data from:

• Insurance companies
• Insurance adjusters and assessors
• Vehicle owners or authorised representatives
• Fleet operators and commercial clients
• Towing and vehicle recovery companies
• Parts and paint suppliers
• Payment providers and financial institutions
• Government agencies or law enforcement authorities
• Social media and advertising platforms

If you provide another person’s personal data to us, you confirm that you have their permission to do so.

3. How We Use Your Personal Data

We may use your personal data to:

• Respond to enquiries and appointment requests
• Inspect vehicles and assess damage
• Prepare quotations and repair recommendations
• Verify vehicle ownership or authorisation
• Provide body repair, paint refinishing, restoration, and customisation services
• Manage insurance repair claims
• Communicate with insurers, adjusters, suppliers, and service providers
• Order suitable parts, paint, and repair materials
• Record the vehicle’s condition before, during, and after repair
• Process payments and issue invoices or receipts
• Arrange vehicle collection and handover
• Provide updates on repair progress
• Maintain service and repair records
• Manage warranties, complaints, and after-sales support
• Improve our services, facilities, and customer experience
• Prevent fraud, theft, misuse, and unlawful activity
• Protect our customers, employees, premises, vehicles, and property
• Send promotions and service updates with your consent
• Comply with legal, insurance, accounting, and regulatory requirements
• Handle or defend legal claims and disputes

We will obtain your consent where required before using your personal data for a different purpose.

4. Vehicle Photographs and Videos

We may photograph or record your vehicle to:

• Document its condition when it arrives
• Record existing damage
• Support quotations and insurance claims
• Track repair progress
• Conduct quality inspections
• Record completed work
• Handle complaints or disputes

These photographs and videos may show the vehicle’s registration number or other identifying details.

We will not use identifiable photographs or videos of your vehicle for social media, advertising, promotional materials, or our portfolio without your consent.

You may withdraw your marketing consent by contacting us. However, this will not affect materials that were already published with your consent before we received your request.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Support essential website functions
• Remember your preferences
• Understand how visitors use our website
• Measure website performance
• Improve our website, content, and services
• Support advertising and marketing activities

You may control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Where required, we will request your consent before using non-essential cookies.

6. Marketing Communications

With your consent, we may contact you about:

• Special offers and promotions
• New services
• Vehicle care information
• Company news
• Events and campaigns

Marketing communications may be sent through email, telephone, WhatsApp, SMS, or social media.

7. Sharing and Disclosure

We do not sell or rent your personal data.

Where necessary, we may share relevant personal data with:

• Insurance companies, adjusters, and assessors
• Parts, paint, and material suppliers
• Towing and vehicle recovery providers
• Subcontractors and specialist repair providers
• Payment processors and financial institutions
• Website hosting, IT, cloud storage, and communication providers
• Accountants, auditors, lawyers, insurers, and other professional advisers
• Government agencies, regulators, courts, and law enforcement authorities
• A buyer or successor involved in a business sale, merger, transfer, or restructuring

We will only share information that is reasonably necessary for the relevant purpose. Service providers handling personal data on our behalf are expected to protect it and use it only for authorised purposes.

8. International Data Transfers

Some of our website, communication, cloud storage, or technology providers may store or process information outside Brunei Darussalam.

Where personal data is transferred outside Brunei Darussalam, we will take reasonable steps to ensure that it is properly protected in accordance with applicable requirements.

9. Data Storage and Retention

We retain personal data only for as long as reasonably necessary to:

• Provide the requested services
• Maintain repair, insurance, warranty, and payment records
• Respond to complaints or disputes
• Meet contractual and operational requirements
• Comply with legal, accounting, tax, insurance, and regulatory obligations
• Protect our business and legal interests

Different records may be kept for different periods. When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.

10. Data Security

We take reasonable administrative, physical, and technical measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Improper use or disclosure
• Unauthorised changes
• Destruction or damage

Our security measures may include restricted access, secure storage, password protection, staff procedures, backups, and other appropriate controls.

However, no method of internet transmission or electronic storage is completely secure. Customers should avoid sending highly sensitive information through unsecured communication channels unless necessary.

11. Your Rights

Subject to applicable laws and permitted exceptions, you may:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent previously provided
• Ask how your personal data is being used or disclosed
• Request deletion of personal data that is no longer required
• Submit a complaint about how we handle your personal data

We may ask you to verify your identity before processing a request.

Certain information may need to be retained for legal, contractual, insurance, accounting, security, or dispute-related purposes. Withdrawing consent may also affect our ability to provide a service where the relevant information is necessary to complete the work.

12. CCTV

CCTV may be used at our workshop and surrounding premises for:

• Safety and security
• Theft and fraud prevention
• Protection of customers, employees, vehicles, and property
• Investigation of accidents or incidents
• Operational and quality-control purposes

CCTV footage is only accessible to authorised persons. Where necessary, it may be disclosed to insurers, professional advisers, government agencies, or law enforcement authorities.

13. Protection of Minors

Our services are intended for vehicle owners, authorised drivers, businesses, and insurance clients.

Individuals under 18 years old should not submit personal data, request paid services, or enter into service arrangements without the involvement and permission of a parent or legal guardian.

If we discover that a minor has submitted personal data without proper permission, we may delete the information where appropriate.

14. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media platforms, maps, messaging services, or payment providers.

These third parties have their own privacy policies and practices. Dagger Motors is not responsible for the privacy, security, availability, or content of third-party websites and platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services and business practices
• Our website and technology
• Legal or regulatory requirements
• Our data protection procedures

The latest version will be published on our website with an updated “Effective Date”.

16. Contact Us

For privacy-related enquiries, requests, or complaints, please contact:

Address: UNIT NO 1, GROUND FLOOR, NO 650, KG. BUNUT, KM8, JALAN TUTONG, BF1320, BRUNEI DARUSSALAM.

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WhatsApp: +673 8999292

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Email: [email protected]

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Business Hours: 

Monday – Thursday & Saturday:
8:00 AM – 5:30 PM

Friday:
8:00 AM – 12:00 PM
2:00 PM – 5:30 PM

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